Terms and Conditions

Terms and Conditions

In this text you will find useful information on the terms and conditions of the purchase of paintings or sculptures. If you are shopping for the first time, we recommend that you read the following text carefully. If something is not clear to you, call us (phone +421 908 164 786) or write to us at email: renesurda@renesurda.com I want to help and advise you with a choice.
Our goal is your absolute satisfaction with the services renesurda.com from start to finish. The entire website can support simple and intuitive electronic ordering system. The electronic ordering system is our preferred method of orders and orders placed via the website are dealt with top priority.

Dear customers – How to order art

1. Choose a work of art in my gallery
Artwork You can choose the individual categories, Click to get to the information, which displays all necessary information about buying the image, title, size, technique. Under the selected image displays the price, and text Buy picture.

– The right to the price payment starts after completing the binding order.
– The customer makes payment using the payment directly at renesurda@gmail.com trought paypal service.
– The invoice as a tax document will be delivered together with the order in the case of card payments.

3. Completing orders
Shipping and Charges
After receipt of payment we within 3 working’ll send you bought art. The price includes the indicated work and insurance.
When using courier transport of goods to get 2nd day in Slovakia, up to 10 days Europe and USA during 15 days.

4. Warranty
The buyer is obliged to examine the work of art supplied without delay to 3 days manufacturer to notify the identified defects. The notice of defects detected buyer must be made in writing or by email within a period of two days of receipt of a work of art. The written notice shall indicate the buyer about what the defect is and how it is expressed.

The complaint is in all cases necessary to submit a copy of the invoice, proof of payment and delivery of parts, which defects are claimed. The seller assumes no liability for damage resulting from improper use, as well as damage caused by external events and incorrect handling. Defects of this kind is not covered by warranty. The seller undertakes to inform the customer within three working days of receipt of the claim by way of its equipment.

5. Complaint Services Transportation Companies

Our goods are transported by means of transport companies, we have collected for you in terms of quality and price of services. Nevertheless, it is possible that for some reason the path comes to a damage of the shipment.So follow the following guidelines: Always inspect the consignment from the carrier. The packaging is damaged (torn, soaked) write down with the carrier protocol damaged shipment. Do not convince the carrier that the consignment has not been well packed, our export packaging are dedicated with great consistency. In case of any problem with the transport company please, as soon as possible inform. The e-mail should “Complaints about transport”, describe the problem, please contact at each other and invoice number (cargo). Damaged shipments may not be your concern and annoyance will not be shopping with us.

6. How we observe your privacy

So that we can properly process your order and deliver, we need to know some of your personal data. The information that you specify in the order are necessary for the processing and execution of related delivery, payment and accounting documents. We guarantee that your details will not use for purposes other than order execution, nor to provide them to any third party.